Rika Sihotang
TebingTinggi
Overview
8
8
years of professional experience
Work History
CS - Product Activation
Concentrix
Kuala Lumpur
08.2024 - 10.2024
- Received the inbound call from the customer.
- Help the customer to Activate, Reactivate, and Deactivate Software.
- Help the customer to solve their issue regarding activating the product, such as Windows and Office, for consumer use.
- Help the customer activate, reactivate, and deactivate the Remote Desktop Windows Server for commercial use.
Sales Inbound
Atlas Beach Club
Bali
03.2023 - 11.2023
- Help to Handle All inquiry Trought Email, Customer Panel, Whatsapp, and Help the customer to set the Package based on their budget and also working closely with the Operational team deliver the information about the detail of what the Customer need to the success their event, and make a running smooth.
- Another Additional duties Join the sales Exhibition with the sales outbound team to gain more prospect.
Account Specialist
TDCX Thailand
Bangkok
06.2021 - 03.2023
- Help the adverser opmizing the Business understanding the business providing personalized markeng plan to walk troughs step to improve performance
- Offer the advertiser a support for their Issue
- Maintain relaonship with the Client
Partner Experience
Zuzu Hospitality
Bali
03.2020 - 05.2021
- Idenfied client needs and suggested appropriate services to enhance client experience.
Lead Generation
Zuzu Hospitality
Bali
03.2019 - 02.2020
- Supported the Sales team By finding new prospect, warming them up, and transferring hot leads to a sales team to close the deal
- Contacng the prospect customer, Researching prospects, Qualifying lead, Managing contact base, Improving Processes
Marketing and PR
Klub Jimbaran
Bali
08.2017 - 03.2019
- Prepared detailed and well thought out proposals and marketing plans
- Created the Event increase the Brand Awareness and Promoted a posive public image for the company
Receptionist
Muara Skin Care Rantau Parapat
Rantau Parapat
08.2016 - 12.2016
- Assisted customer, provided information, and handled concerns with care
- Researched, collected, and communicated the latest informaon concerning therapeuc treatment opons and the highest standards of care
Education
Bachelor Degree (S1) - Economy
Surya Nusantara Advent College
Indonesia06-2016
Skills
- Social Perceptiveness
- Staff education and training
- Emotional Intelligence
- Communication Skills
- Problem solving
- Analytical Thinking Skills
- Adaptability and Flexibility
Hobbies and Interests
- Listening to the music
- Reading
- Cooking
- Exercise
Timeline
CS - Product Activation
Concentrix
08.2024 - 10.2024
Sales Inbound
Atlas Beach Club
03.2023 - 11.2023
Account Specialist
TDCX Thailand
06.2021 - 03.2023
Partner Experience
Zuzu Hospitality
03.2020 - 05.2021
Lead Generation
Zuzu Hospitality
03.2019 - 02.2020
Marketing and PR
Klub Jimbaran
08.2017 - 03.2019
Receptionist
Muara Skin Care Rantau Parapat
08.2016 - 12.2016
Bachelor Degree (S1) - Economy
Surya Nusantara Advent College
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