Hong Foong Shen
Kuala Lumpur
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Customer Service Executive
Taskus Sdn Bhd
01.2022 - Current
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Audit Assistance
P.S. Kong & Co.
1 2018
- My job scope is to test internal controls of the company
- Prepare and analyze financial records for accuracy and present finance and budget insights to senior auditor for feedback
- Record payments and filed the documents accordingly
- Do reconciliation between bank records and company records.
Content Reviewer
Accenture
1 2019 - 1 2022
- Analyzing and Reviewing user profiles, videos and text based content
- Investigating and resolving issues that are reported by users or flagged by the system
- Using my problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Internship
Tiek Heng Timber Trading Sdn Bhd
01.2017 - 01.2018
Education
Bachelor Degree in Accounting and Finance -
Curtin Singapore
Diploma of Commerce - undefined
Curtin Singapore
Skills
Auditing
Strong Communication
Storyboards
Accounts
Problem-Solving
Excel Work
English
Chinese
Cantonese
Malay
Timeline
Customer Service Executive
Taskus Sdn Bhd
01.2022 - Current
Internship
Tiek Heng Timber Trading Sdn Bhd
01.2017 - 01.2018
Audit Assistance
P.S. Kong & Co.
1 2018
Content Reviewer
Accenture
1 2019 - 1 2022
Bachelor Degree in Accounting and Finance -
Curtin Singapore
Diploma of Commerce - undefined
Curtin Singapore
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