Daphne Wan
Senior Product Specialist
Johor Bahru,JOHOR
Summary
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior product specialist position. Ready to help team achieve company goals. Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Competent Product Specialist with more than 11 years of experience working in customer service. Skilled in demonstrations, data collection and program. Proficient in brand positioning strategies and sales team building. Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Product Specialist
Bayer Pharmaceuticals
JOHOR BAHRU, JOHOR
12.2018 - Current
- Expanded market share with strategic product positioning and competitive analysis.
- Championed innovative solutions by staying informed on industry trends and emerging technologies.
- Established a comprehensive product roadmap, guiding successful execution of short-and long-term goals.
- Streamlined communication channels between departments, fostering collaboration in pursuit of shared objectives.
Medical Representative
Santen Inc.
JOHOR BAHRU, JOHOR
04.2017 - 11.2018
- Evaluated promotional campaigns'' effectiveness by analyzing data on product adoption rates among target demographics.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Increased patient engagement by developing personalized medical presentations and informative materials.
Medical Sales Executive
Novo Nordisk
JOHOR BAHRU, JOHOR
07.2016 - 04.2017
- Utilized CRM software to track leads, manage pipeline activity, and analyze performance metrics to guide future actions more effectively.
- Maintained a high level of industry knowledge through continuous professional development and attendance at relevant conferences and trade shows.
- Served as a subject matter expert in medical device sales, assisting colleagues in closing complex deals when necessary.
- Developed strong rapport with clients by consistently delivering exceptional customer service throughout the sales process.
Product Specialist
Bayer Pharmaceuticals
JOHOR BAHRU, Johor
07.2013 - 05.2016
- Leveraged data-driven insights to inform continuous improvement of existing products and features.
- Managed product lifecycle stages effectively, ensuring smooth transitions between development phases.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Established strong relationships with key industry influencers to promote products through various channels.
Assistant Pharmacist
KPJ Damansara Specialist Hospital
Petaling Jaya , Selangor
06.2011 - 06.2013
- Maintained a high level of accuracy in medication dispensing by diligently double-checking labels, dosages, and drug interactions before customer handoff.
- Aided in reducing medication costs for patients by researching alternative options or available discounts when appropriate.
- Increased patient adherence to medication regimens through effective communication regarding dosage instructions and potential side effects.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer symptoms or needs.
Education
Diploma In Pharmacy - Pharmacy
KPJ International College of Nursing And Health Sc
Nilai 05.2008 - 05.2011
Master In Business Administration - Business Administration
City University
Petaling Jaya 05.2023 - Current
Skills
Customer
Customer Needs Assessment
Customer Engagement
Sales expertise
Outstanding interpersonal skills
Data Collection
Sales Forecasting
Business Needs Analysis
Client Relationship Management
Effective Communication
Self Motivation
Marketing strategy
Continuous Improvement
Accomplishments
- Achieved 4years consistency award in Infinity club for min 100% sales achievements.
- Achieved High Performance award in year 2021
Timeline
Master In Business Administration - Business Administration
City University
05.2023 - Current
Senior Product Specialist
Bayer Pharmaceuticals
12.2018 - Current
Medical Representative
Santen Inc.
04.2017 - 11.2018
Medical Sales Executive
Novo Nordisk
07.2016 - 04.2017
Product Specialist
Bayer Pharmaceuticals
07.2013 - 05.2016
Assistant Pharmacist
KPJ Damansara Specialist Hospital
06.2011 - 06.2013
Diploma In Pharmacy - Pharmacy
KPJ International College of Nursing And Health Sc
05.2008 - 05.2011