Siah Ai Nee
Master Data Analyst
Jenjarom
Summary
To learn on business management and communication skills for future career an improve competitive strength.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Brings valuable experience in data governance and process improvement, enhancing organizational data quality. Recognized for collaborative approach and adaptability, ensuring team success and reliable results. Key skills include effective communication.
Experienced with data analysis, data governance, and process optimization. Utilizes strong analytical skills to enhance data quality and ensure accuracy in master data management. Knowledge of effective data cleansing and integration processes that drive efficiency and reliability.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Master Data Analyst
SBD
05.2020 - Current
- Collaborated with cross-functional teams to ensure consistent and accurate master data across systems.
- Led master data governance initiatives, establishing policies and procedures to maintain data integrity.
- Enhanced data quality with the development of comprehensive validation rules and system checks.
- Managed critical projects focused on improving the reliability, accessibility, and security of enterprise-wide master data assets.
- Streamlined data management processes for increased efficiency and reduced errors.
- Compiled, cleaned and manipulated data for proper handling.
- Conducted regular training sessions for end-users on proper handling of sensitive master data records.
- Improved master data accuracy by conducting thorough audits and implementing corrective actions.
- Optimized system performance by ensuring consistent documentation standards.
Customer Service Specialist
Luma
01.2018 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Participated in training programs to enhance product knowledge and customer service skills.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Tour Coordinator
Miki Travel
08.2017 - 07.2018
- Ensured smooth transitions between different tour segments by synchronizing timings across activities.
- Delivered exceptional customer service by promptly resolving any issues or concerns related to tour arrangements or accommodations.
- Handled emergency situations during tours effectively, ensuring the safety and well-being of all participants.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
Bachelor - Tourism Management
University Malaysia Kelantan
Kelantan 04.2001 -
Skills
- Microsoft Office
- SAP system
Good communication skills
Complaint resolution
Customer relations
Excellent written and oral communication
Customer relationship management
Customer service
Data cleaning
Data validation
Data quality management
Power BI skills
Data privacy
Data governance
Accomplishments
- Sept 2015 Dean List
- Feb 2016 Dean List
Timeline
Master Data Analyst
SBD
05.2020 - Current
Customer Service Specialist
Luma
01.2018 - 05.2020
Tour Coordinator
Miki Travel
08.2017 - 07.2018
Bachelor - Tourism Management
University Malaysia Kelantan
04.2001 -