I have a clear and logical approach to problem-solving and a drive to see things through to completion. I have experience in various types of industries which allows me to demonstrate the different skills that I have to succeed. I am eager to learn, I communicate well across cross-functional teams and individuals, I enjoy overcoming challenges, and I have a genuine interest in property development.
Overview
11
11
years of professional experience
Work History
Special Officer to the CEO
EMKAY GROUP SDN BHD
01.2023 - Current
Stakeholder and C-suite management
Oversaw and assisted day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Identified and pursued business development opportunities to grow organization and increase revenue.
Worked closely with human resource department to develop high-performing teams through effective hiring, training, and performance management strategies.
Oversaw the design and development of new products or services from conception to market launch.
Represented organization at industry conferences and events.
Passionate about learning and committed to continual improvement.
Oversaw and assisted day-to-day operations to keep organization running smoothly while meeting business goals.
Assistant Manager in Sales
EMKAY GROUP SDN BHD
10.2020 - Current
Assisted in residential and commercial space
Assisted in En-bloc commercial sales amounting Gross RM 38 million
Property Digital Marketing and Packages
Client management
Project timeline forecasts
Maintained professional, organized, and safe environment for employees and patrons.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Cafe Owner
EL RAY CAFE/ RE:GAL CAFE/RE:HAT
01.2017 - 12.2019
Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
Managed day-to-day business operations.
Boosted cafe sales with creative marketing strategies and promotional events.
Collaborated with local businesses to host joint events, fostering community engagement.
Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Implemented marketing strategies to increase brand awareness and attract new customers.
Strengthened communication skills through regular interactions with others.
Intern
01.2014 - 01.2017
Kitchen Hand
Mandarin Oriental Hotel
04.2016 - 06.2016
Cleaned and maintained work areas, equipment and utensils.
Loaded dishes, glasses and tableware into dishwashing machines.
Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Followed food safety practices and sanitation guidelines.
Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Front Office Receptionist
MANDARIN ORIENTAL HOTEL
01.2016 - 03.2016
Worked in various departments from the front office to back of house
Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved customer problems and complaints.
Completed all tasks in compliance with company policies and procedures.
Collected room deposits, fees, and payments.
Education
Hospitality And Tourism Management
SUNWAY UNIVERSITY
Malaysia
11-2017
High School Diploma -
CHRIST CHURCH GRAMMAR SCHOOL
Perth, Australia
12-2013
Skills
Management Skills
Creativity
Digital Marketing
Stakeholder Engagement
Critical Thinking
Leadership
Languages
English
Native language
Malay
Proficient
C2
Timeline
Special Officer to the CEO
EMKAY GROUP SDN BHD
01.2023 - Current
Assistant Manager in Sales
EMKAY GROUP SDN BHD
10.2020 - Current
Cafe Owner
EL RAY CAFE/ RE:GAL CAFE/RE:HAT
01.2017 - 12.2019
Kitchen Hand
Mandarin Oriental Hotel
04.2016 - 06.2016
Front Office Receptionist
MANDARIN ORIENTAL HOTEL
01.2016 - 03.2016
Intern
01.2014 - 01.2017
Hospitality And Tourism Management
SUNWAY UNIVERSITY
High School Diploma -
CHRIST CHURCH GRAMMAR SCHOOL
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