Norfaizura Abdul Kader

. Contact new customer and existing customer from OCBC BANK

. Providing and Promoting Personal Accident plan, Hospital insurance plan, Great home protection,

. Engaging customer via Phone through programmed dialing system Avaya.

. Multi tasking job have to copy detail of customer to excel and call customer manually using avaya phone system .

.Educated customer about that plan if customer dunt want can cross sell other product by understand customer need and probing the customer if they have any inquiries regarding the promoted plan.

.Record customer personal detail accurately in a computer system after sale .

. Updated sales customer detail in other sales files excel and send it to admin before leaving the office everyday.

.maintain protect and clean workplace by consenting to methodology, rules and guidelines provided.

.Go extra mile to achieve sales target for the commission.

. Handled 2 Project

i. (Setel) project under Petronas

ii. Gibraltal BSN product insurance.

. Engage with customer via phone thru system programmed dialing framework

. Use scripts to provide information about product's features, prices etc and present the benefit.

. Selling PERSONAL ACCIDENT product over the phone

. Understand customer needed n question that customer ask and close sale by hassle free application for customer.

. Record customer personal detail accurately in a computer system

.Keeps up protected and clean workplace by consenting to methodology, rules and guidelines

.Money drive to achieve my goal.

New Campaign launched -Angkasa Project -My angkasa PA Under writer Aig

. Angkasa Customer (Government Servant Database

.Turf and high target given by management which i have to deliver without fail in daily basis

. Calling 2 type of base Customer with pay slip and customer without pay slip

. Customer with payslip have to send their payslip after enrollment to us by email to make sure that government servant payslip not more then 60 % above for deduction for insurance that we promoted to them.

. Educate about the insurance product and asking for their payslip

.Use scripts to provide information about product's features,prices etc and present the benefit.

.Selling personal accident plan product over the phone.

. Hassle free application fill up customer detail in system and summit

. Achieve company KPI every month

Cold calling using AFFIN BANK customer database and selling insurance product from AXA INSURANCE.

. Call customer that signup online reward by playing games , cancer voucher application in online

Product Selling Personal Accident plan and Cancer plan

.Call customer by phone thru system programmed dialing framework Avaya

.Provide information about product's features, prices etc and present the benefit.

.Understand customer needed n question that customer ask and close sale by hassle free application for customer.

.Record customer personal detail accurately in a computer system

.Kpi 70 % and to hit 100% every month

.Go extra mile to meet sales target to get commission.

. Top performer for campaign

.Sometime taking care of team if team leader not around

.Assist team to achieve daily target together

.full with fun when client and management throw the challenge

.Aeon voucher

. Chillis Restaurant

.Starbuck voucher

. Exchange gift with sales point

.Money challenge for Raya

. Lucky draw for chinese new years

.Gift Exchange for chrismax

Call celcom customer that collaborate with AIA insurance

Selling Personal Accident Product

. Specialised in personal accident plan that can extend to family member with affordable premium

. Turf and high target given by management which i have to deliver without fail in daily basis

. Educated about key point of product . How they can benefit from the pain is tat value for their money and let them know how can they make claim after signup.

. Use scripts to provide information about product's features,prices etc and present the benefit.

.Record customer personal detail accurately in a computer system

.Achieve given target set by company

.KPI 60 sales every month to achieve 100%

.TRIP TO PANGKOR FOR TOP ACHIEVER

.Achieve alot of money and other things challenge by management

Call customer that purchase SERI MALAYSIA holiday packed and calling new and existing AIG/AIA customer

.Use scripts to provide information about product's features, prices etc. and present the benefit.

.Multi task job by selling new product BROKEN BONE ,PERSONAL ACCIDENT, MALE & FEMALE CANCER insurance product over the phone

. Call customer by campaign that provided by team leader every morning

. Min target 72% TO HIT 100% target is main goal every month

.Understand customer needed n question that customer ask and close sale by hassle free application for customer.

. Record customer personal detail accurately in a computer system

.Keeps up protected and clean workplace by consenting to methodology, rules and guidelines

. Go extra mile to meet sales target to get commission.

. Achieving the challenge announce by company time to time.

*When company trip to Janda Baik Resort for 3 day 2 nite

* Daily money Challenge by leader

*Lunch Provided by leader for those achieve monthly target

Leads provided by hong leong bank work in inhouse by promoted hla insurance

.Product selling is Personal Accident and life insurance product

.80 % Chinese 20% others

.Main task for telemarketing but doing inbound job ask well by receiving incoming call about insurance and other product related to bank finance product.

.Call customer by phone thru system programmed dialing framework AVAYA

.Scripts is provide information about product's features, prices etc and present the benefit.

. Educated customer about the product and benefit by closing the sell.

. Daily target 3 sales and have to achieve min 70 % to 100 % every month

.Facing difficulty when communicated with Chinese customer that no understand malay language only Chinese

. Keeps up protected and clean workplace by consenting to methodology, rules and guidelines

. Go extra mile to meet sales target to get commission

.Achieve every month target given by client .

.Had lunch in Bangkok Restaurant for top sales of the month

. Treat Dunkin Donut ,Kfc ,Mcdonald, Cool Blog by client for day target achiever