Philosophy
Syahmie Fayyadh Bin Jaafar
Freelance Writer
Kuala Lumpur,Segambut
Summary
Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 3-year history of superior performance in remote environments.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Content Curator
Malaysian Philosophy Society
Kuala Lumpur, Kuala Lumpur
04.2021 - Current
- Managed content distribution to online channels and social media platforms.
- Collaborated with marketing and design teams to develop and plan site content, layout and style.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Brainstormed with team to determine new topics and stories.
Customer Service (Contract Staff in Call Centre)
Etiqa
Level 11, Tower B, Dataran Maybank, No. 1, Jalan Maarof, 59000, Kuala Lumpur.
05.2021 - 08.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Met all customer call guidelines including service levels, handle time and productivity.
Communications Intern
The Milkfish Lady
Jalan Ampang, Kuala Lumpur
06.2020 - 08.2020
- Manage company's social media and blog presence.
- Forged strong media relationships to further public relations goals.
- Prepared social media posts and videos with eye for viral content strategies.
Reporter
Junklist
Kuala Lumpur
02.2019 - 05.2020
- Report on musical activities and press conferences.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Interviewed guests on specific topics.
- Followed-up on leads for information regarding news and events.
- Confirmed veracity of one article monthly, communicated with journalists and interviewed subjects to gather details
Kitchen Crew
Chilli’s Grill and Bar
Mid Valley, Kuala Lumpur
03.2013 - 06.2013
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Maintained high personal grooming standards and uniform presentation.
- Made food according to standard recipes with requested changes for customer satisfaction
Education
Bachelor of Communications - Journalism
City University of Malaysia
Menara City, 8, Jalan 51a/223, 46100 Petaling Jaya 05.2016 - 01.2020
High School Diploma -
SMK Sinar Bintang
Jalan 34/38a, Taman Sri Bintang, 52100 Kuala Lumpu 01.2008 - 12.2012
Skills
Research
Blogging
Call center operations
Social media
Creative writing
Copywriting
Journalism
News writing
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Interests
Music
Literature
Malaysian Politics
Timeline
Customer Service (Contract Staff in Call Centre)
Etiqa
05.2021 - 08.2021
Content Curator
Malaysian Philosophy Society
04.2021 - Current
Communications Intern
The Milkfish Lady
06.2020 - 08.2020
Reporter
Junklist
02.2019 - 05.2020
Bachelor of Communications - Journalism
City University of Malaysia
05.2016 - 01.2020
Kitchen Crew
Chilli’s Grill and Bar
03.2013 - 06.2013
High School Diploma -
SMK Sinar Bintang
01.2008 - 12.2012