Santosh Kumar Vijayaraghavan

• As a CRM Project manager , I have managed multiple projects simultaneously in areas of product development, large-scale system integration and mobility projects for Roche Pharma.
• Knowledge of cloud platforms such as Salesforce along with delivery knowledge of packaging product as an appliance to be used either on premise or on cloud.
• I have extensive experience with implementing/managing SDLC with hybrid model that consists of Waterfall and Agile PLM
• Established agile setup using Scrum and Kanban while managing multiple Scrum teams at program level
  • Product development for my current company including implementing XP Development practices including DevOps.
  • Managed global mix (both onshore and offshore) of cross-functional teams consisting of engineers, QA testers, designers and functional managers to ensure all projects are delivered with one single target – customer delight.
  • Work as a Servant Leader for the team by removing any impediments for successful completion of deliverables.
  • As Scrum Master I facilitate: Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Story Board, Story Writing and Information Radiator.
  • Coached the software development team in using Agile/Scrum in CA.
  • Educated upper management and championed the use of Agile/Scrum.
  • Researched and implemented Kanban and Scrum methodology in Cipher Cloud.
  • Collaborate with cross-functional teams to gather business requirements related to ongoing development using Agile Estimating and Applied User Stories
• Maintained relationships with material vendors to lower costs and diversify capabilities.

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum ceremonies
• Facilitated Scrum of Scrum
• Enact change and continuous improvement increasing the productivity of Scrum teams and the quality of deliverable
• Empowered teams to self-organize and coordinate with Cross functional teams
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs
• Protect team from distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline
• Successfully migrated projects from Waterfall to Scrum
• Provide visibility to team impediments/risks and helps eliminate them
• Tracked and managed product backlog, burn-down metrics, velocity, and task break-down
• Met goal of addressing and resolving impediments within 24 hours

• Manage product development for cloud security
• Established agile setup using Scrum and Kanban and managing a team of 7 members at program level
• Utilizing tools such as ServiceNow, Jira, GitLab, Smartsheet and Confluence
• Run Steering Committee and Quarterly governance board meeting in reporting the status, RAID, financial, and roadmap of the program to the higher management
• Managed budget in providing transparency to the management as well as to ensure cost is within baseline
• Managed risk within the program/project and plan for the mitigation and contingency in treating threats
• Resolve and escalate issues detected within the program/project
• Delivered key milestones by driving project planning, decision-making, communication, coordination, and tracking of activities
• Collaborated with team managers, subject matter experts, project managers, and other collaborators to proactively manage both internal and joint teams in achieving deliverables
• Working in a dynamic, matrixed team environment with culture diversities

• Met project deadlines without sacrificing build quality or workplace safety.
• Developed and initiated projects, managed costs and monitored performance.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Worked as a Project manager for Major Clients in providing Sharepoint solutions for (MasterCard – UK)
• Challenged to efficiently handling of 6 transitions/ IT Support Operations / Service Management and support for 3 AT&T’s Japanese Customers generating USD $4.5 million in revenues.
• Managing Transition of Applications (Business Processes) with focus on coordinating and facilitating migration from onshore to offshore centers along with knowledge transfer, quality control measures, matrices and service level requirements for successful implementations, and ongoing quality control management

.

• Gained customer acceptance by demonstrating cost reductions and operations improvements.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
• Recommended and developed CMC teams to support individual pursuits
• Prepared response documents for EOIs/RFIs/RFPs, competency documents, presentations, effort estimates and marketing collaterals like brochures
• Possess knowledge on the bidding process in Federal and Government organizations and was involved in the preparation of multi-million dollar contract winning proposals.
• Interacted with clients through demos, emails, and calling prospective leads
• Presented solutions to prospective clients through product demos and discussions
• Excellent in conducting research on various subjects for preparing competency, presentations, and best practices documents
• Prepared effort estimates, commercial proposals, JBD and software development agreements.
• Experienced in requirements gathering and preparation of software requirements specification documents or FSDs.
• Prepared Process/Data Flow diagrams for the modules of the system being implemented.
• Performed manual functional testing, db testing, and regression tests of web-based applications.
• Excellent communication, technical writing, and analytical skills

• As a Technical expert, my role was to provide hardware solutions to the Dell customers. My key role and responsibilities include providing support for the High-end Gaming Dell Systems, DELL XPS Desktops and Printers.
• Implemented process improvements to smooth development cycle and increase collaboration.
• Developed new network hardware with advanced features and improved performance.
• Created innovative solutions to meet changing market demands and future growth plans.
• Designed robust improvements by applying technical knowledge and incorporating changes from senior staff.

As a Process coach, my role was to ensure desired training for helpdesk to provide first level support on applications. Key roles were to conduct trainings for user community on regular intervals to minimize support calls. Update the management and the client by sending the specified reports.