Microsoft Office
Syed Faez
Administrative Assistant
Shah Alam, Selangor,10
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant (Customer Service)
Hospital Cyberjaya
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Creating informational graphics for health campaigns for promotional and public awareness purposes.
- Managing customer complaints through social media, QR codes, phone calls, etc.
- Conducting Public Relations tasks such as media monitoring, media registration, media management, and coordinating VIP guest visits.
- Managed daily office operations, including scheduling appointments, filing documents, and answering phone calls.
Administrative Assistant
State Health Department Of Selangor
05.2021 - 12.2022
- Assisted in the registration and patient discharged at the Low-Risk Quarantine Center (Covid-19) at MAEPS Serdang.
- Collaborating with team leaders to ensure hall regulations are maintained.
- Created and maintained databases to track and record patient data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Business Owner
GPC Bintong
09.2017 - 04.2021
- Launched new products by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Sales Clerk
Iqra' Books Sdn. Bhd.
03.2015 - 08.2017
- Answered customer inquiries via WhatsApp, phone calls, and email.
- Preparing routine work reports and managing book purchase orders from publishers.
- Advertised product on social media to raise brand awareness and increase sale.
- Collaborating on marketing plans with the team to increase sales.
- Processed payments and returns with accuracy and efficiency.
- Managed efficient cash register operations.
Education
Diploma in Science Microbiology -
Universiti Teknologi Mara (UiTM)
Kuala Pilah, Negeri Sembilan, Malaysia 04.2001 -
Sijil Pelajaran Malaysia (SPM) - Science Stream
Sekolah Menengah Kebangsaan Agama Arau
Arau, Perlis, Malaysia 04.2001 -
Skills
Software
Adobe Photoshop
Adobe Illustrator
Canva
Timeline
Administrative Assistant (Customer Service)
Hospital Cyberjaya
01.2023 - Current
Administrative Assistant
State Health Department Of Selangor
05.2021 - 12.2022
Business Owner
GPC Bintong
09.2017 - 04.2021
Sales Clerk
Iqra' Books Sdn. Bhd.
03.2015 - 08.2017
Diploma in Science Microbiology -
Universiti Teknologi Mara (UiTM)
04.2001 -
Sijil Pelajaran Malaysia (SPM) - Science Stream
Sekolah Menengah Kebangsaan Agama Arau
04.2001 -
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