NUR IKHLIYANA INSYIRAH YAHAYA
Admin Assistant
Rantau
Summary
Pursues opportunities to learn new skills.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Administrative Assistant
AGENSI PEKERJAAN INTERCITY
10.2023 - Current
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Clerk
Alaf Wangi Sdn Bhd
11.2018 - 10.2023
- Utilized productivity tools to complete tasks and improve performance
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks
- Offered technical support and troubleshot issues to enhance office productivity
- Created and updated records and files to maintain document compliance
Financial advisor
AIA Public Takaful
01.2022 - 08.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Increased sales and customer satisfaction through personalized servicing
- Explained features and advantages of Takaful products or services to promote sales
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Branch manager
99 SpeedMart Sdn Bhd
01.2018 - 10.2018
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Maintained friendly and professional customer interactions
- Met deadlines by proactively managing individual and team tasks and streamlining processes
Clerk
Zara Six Enterprise
04.2016 - 12.2017
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Education
SPM -
SMK Dato' Abdul Samad
Tanjung Ipoh, Kuala Pilah 01.2011 - 12.2012
Diploma In Sport Science And Recreation - undefined
Universiti Teknologi Mara
12.2013 - 02.2016
Skills
Performance Improvement
Billing and Invoicing
Administrative Support
Relationship management
Deadline management
Document verification
Personal Information
- Date of Birth: 11/11/95
- Gender: Female
- Nationality: Malaysia
Consent
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Administrative Assistant
AGENSI PEKERJAAN INTERCITY
10.2023 - Current
Financial advisor
AIA Public Takaful
01.2022 - 08.2023
Clerk
Alaf Wangi Sdn Bhd
11.2018 - 10.2023
Branch manager
99 SpeedMart Sdn Bhd
01.2018 - 10.2018
Clerk
Zara Six Enterprise
04.2016 - 12.2017
Diploma In Sport Science And Recreation - undefined
Universiti Teknologi Mara
12.2013 - 02.2016
SPM -
SMK Dato' Abdul Samad
01.2011 - 12.2012
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