Tania Hashini

Leverage technical expertise and training experience to support the Red Hat Market Development team in achieving strategic objectives and driving technological adoption.

• Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops for Market Development Team
• Collaborated with subject matter experts to develop tailored courses for specific roles within the Market Development Team
• Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations.
• Reduced new hire ramp-up time by designing a structured mentoring program that paired experienced staff members with newcomers.
• Streamlined onboarding process with the development of an easy-to-follow technical orientation program.

Results driven Market Development Specialist with extensive knowledge in RedHat Solutions. Net new customer & account prospecting. Ability to identify in depth business needs using Consultative Sales approach. Expert in building relationships with key decision makers

• Follow up on inbound marketing generated leads from the website, tradeshows, and other marketing events and programs to qualify leads and set appointments for Red Hat Sales teams and solutions architects
• Collaborate with the Marketing team to uncover sales leads in new territories through cold calls and email
• Identify customers business needs and communicate how Red Hat's offerings can address those needs; collaborate with the Sales team on account strategy, demand generation activities, delivery plans, and results
• Make extensive use of successful prospecting techniques to evangelize Red Hat's solution portfolio, generate customer interest, and provide a targeted value proposition
• Develop an understanding of all Red Hat technology, solutions, pricing, and subscription model

Leading and managing an Inside Sales Team for Sri Lanka / Bangladesh & Maldives territories to achieve Quarterly / Annual sales targets, majority contributing to Net New Revenue

• Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards

• Responsible for making sure that any gaps in performance or quality are quickly identified and addressed

• Producing accurate reports on team performance for all internal & external stakeholders

• Driving Team to generate $2.5Mil Net New Annual Revenue, which resulted in exceeding the sales quota by 120% on average each Quarter

• Co Partner with relevant stakeholders to execute Digital Marketing / Social Marekting & Customer Events to increase RFY (Reach, Frequency & Yield)

• Increasing market penetration in relevant territories by 30% by deploying new strategies 

Responsible for identifying and recruiting new channel partners to sell Microsoft solutions. Supervising sales activities of partners to ensure achievement of revenue targets, operational goals, customer satisfaction , being up-to-date with market trends, informing partners about portfolio changes, and improving partner management activities

• Strategically managed and grew channel partners & distributor relationships, evaluating their performance region by region and identifying opportunities to seek deeper market penetration.
  
• Consistently exceeded revenue quota by over 20% anually
  
• Facilitated and participated in weekly account planning/forecasting sessions and hosted training sessions to increase knowledge, motivate, and inspire team to achieve results
  
• Developed sales and product placement strategies and monitored the effectiveness through regular QBR sessions with channel partners resulting in a 35% market share with our top 12 partners
  
• Proactively mentored and managed the top producing Channel Partner via joint selling efforts and sales training
  

Leading an Inside Sales Team for Singapore territory to help increase their Market Penetration with Microsoft Cloud Platform, Net New Revenue Generation and Drive Business Closure

• Coordinated and directed daily activities of telemarketing staff resulting in productivity improvement
  
• Revised consultative selling and cold calling strategies utilizing tactical targeting, increasing conversion of 1 opportunity per week to 2-3 opportunities per week with increased average deal size from $6.5K to $10K QOQ (Quarter over Quarter) with successful Up-selling and Cross-selling
  
• Driving Team to generate $3.7Mil Net New Annual Revenue, which resulted in exceeding the sales quota by 130% on average each Quarter 
  

Conduct sales calls in Sri Lanka & Maldives territory to gain new business, address customer needs, sell additional products & services, retain current business, and follow up on for new business leads

• Sold Microsoft solutions with a consultative sales approach and build relationships with key decision makers within that territory to drive sales closure
  
• Exceeding sales quota by 130% on average each quarter 
  
• Build relationships with key decision makers and sold Microsoft solutions with a consultative sales approach and subsequently interacting with both customers and vendors to complete sales orders, purchasing and follow them through the invoicing process
  
• Organize and execute daily/weekly/monthly plans for adding new opportunities and having 3x amount of quota in pipeline

Conduct sales calls in Sri Lanka & Maldives territory to gain new business, address customer needs, sell additional products & services, retain current business, and follow up on for new business leads

• Sold Microsoft solutions with a consultative sales approach and build relationships with key decision makers within that territory to drive sales closure
  
• Exceeding sales quota by 120% on average each quarter
  
• Build relationships with key decision makers and sold Microsoft solutions with a consultative sales approach and subsequently interacting with both customers and vendors to complete sales orders, purchasing and follow them through the invoicing process
  
• Organize and execute daily/weekly/monthly plans for adding new opportunities and having 3x amount of quota in pipeline
  

Outbound Call Center Trainer to BPO facilitating classroom training to 40+ new and existing outbound Call Center agents on products & services, sales positioning.

• Designed and delivered call center training programs in collaboration with management resulting in a 32% reduction in employee turnover
  
• Provided training to new employees and internal/external clients on effective quality call handling (Soft Skills & Products and Services)
  
• Mentored new sales consultants to achieve assigned targets
  
• Implemented standards and performance criteria to continually improve sales growth, productivity and quality
  
• Led monthly quality calibration sessions with Supervisors and Quality Control
  

Responsible for scheduling and forecasting inbound call volume and average handle time for Sri Lanka's largest telecommunications service provider with the country's largest mobile network operator in multi-site and multi-skill inbound contact centers consisting of over 1,000 seats.

• Development of numerous cost reduction strategies in collaboration with Call Center Supervisors with a combined annual cost savings of over $125K
  
• Developed reporting tools to capture and centralize statistical call center data from multiple systems, resulting in cost reductions in excess of $400K
  
• Achieved an ROI of $780K within 6 months through the implementation of the WFM tools, and effective standard operating processes and procedures
  
• Created and implemented new call flow and queuing strategies in order to optimize resources, resulting in increased multi-skill efficiency, agent utilization, and decreased staffing costs of over $600K
  
• Improved Call Center overall adherence from 70% to a consistent 90% by driving best practice processes through continuous education, focus groups, employee recognition programs, allowing for the successful deployment and WFM operational practice
  
• Designed, implemented and managed an efficient workforce scheduling process that met the needs of agent and senior operational leaders
  
• Created optimal agent schedules based on volume forecasts, training goals, vacation plans, etc.
  

Responsible for overseeing a staff of 20+ Inbound Call Center Representatives for Sri Lanka's largest telecommunications service provider with the country's largest mobile network operator

• Administered all aspects of the Call Center Representatives to ensure compliance with the BCRC contract provisions related to the proper handling and timely processing of incoming telephone calls and correspondence
  
• Reviewed individual production, work quality, performance management and initiating corrective action as needed
  
• Met or exceeded KPIs such as AHT, internal quality monitoring, and adherence through weekly development
  
• Conducting performance evaluations on monthly basis followed by providing feedback in detail, follow-ups & corrective action to be taken and ensure improvement
  

Resourceful Call Center Representative working for for Sri Lanka's largest telecommunications service provider with the country's largest mobile network operator, efficiently processing large volume of calls on a daily basis

• Handling over 200 client inquiries on a daily basis through inbound calls and other multimedia channels such as e-mails, faxes and chats
  
• Offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product
  
• Specializes in dealing with dissatisfied clients, processing large amounts of call data and interpreting customer service data from CRM
  
• Follow ups on client queries with back office duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments