Summary
Overview
Work History
Education
Skills
Timeline
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Cheng Chee Hou

Ampang

Summary

With three years of extensive management experience and close to two years dedicated to the customer service field, I prioritize efficient leadership and collaboration, successfully managing teams, improving performance, and achieving goals in high-pressure environments. My customer service background equips me with excellent communication and problem-solving skills to meet user needs and ensure customer satisfaction. I am passionate about challenges, adept at handling complex situations, and consistently committed to providing an outstanding customer experience. The combination of my management and customer service skills makes me an excellent leader and team member capable of driving organizational success.

Overview

6
6
years of professional experience
4
4
Languages

Work History

Customer Service

No Wallet
07.2022 - 09.2023
  • Provided excellent digital wallet customer service, answering users' various questions about digital wallet operations, including creation, storage, and management of digital assets
  • Resolved users' technical issues, including login problems, transaction issues, and wallet application troubleshooting
  • Handled users' transaction issues, ensuring a satisfactory transaction experience for users.
  • Effectively managed user complaints, providing satisfactory solutions and maintaining brand reputation.

Team Leader

AUTHORITY CONSULTANT
07.2020 - 01.2022
  • Understand the needs of customers and solve them
  • Know enough about products and be able to sell them to customers
  • Be patient and don't give up any customer
  • Motivating sales teams
  • Training new staff

Retail Shop Manager

MINIGOOD
08.2017 - 04.2020
  • Responsible for overseeing the daily operations of a store
  • Making sure it runs smoothly and effectively
  • Motivating sales teams
  • Creating business strategies
  • Developing promotional material
  • Training new staff

Education

SMK TAMAN PANAN MEWAHSIJIL PELAJARAN MENENGAH (SPM)
01.2010 - 2015.01

Skills

Microsoft Word, Excel, PowerPoint

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Timeline

Customer Service

No Wallet
07.2022 - 09.2023

Team Leader

AUTHORITY CONSULTANT
07.2020 - 01.2022

Retail Shop Manager

MINIGOOD
08.2017 - 04.2020

SMK TAMAN PANAN MEWAHSIJIL PELAJARAN MENENGAH (SPM)
01.2010 - 2015.01
Cheng Chee Hou