HAANANI RAMLE
OPERATION ADMIN
Kuala Lumpur,14
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Operation Executive Assistant and Customer Support
PRIMO LUXE SDN BHD (DALLY)
Kuala Lumpur, Kuala Lumpur
1 2024 - 09.2024
- Perform general operations and administration functions and oversee all the operations and administration related work (invoicing, payment, logistic, inventory, office administration & etc)
- Assist Operations Manager in daily operational and administrative duties for company and assisting to do filing and compiling paperwork and manage company administration
- Checking for all incoming & outgoing stocks
- Perform other tasks as required by the management & other job-related function as at when required
- Conducted regular meetings with team to discuss issues, concerns and updates
- Handling sales/aftersales, return, exchange, refund, and complaints
- Established long-term client relationships through consistent delivery of high-quality products and services.
Admin & Account Assistant
RAZA MOTORS SDN BHD
07.2022 - 12.2023
- Manage employee queries regarding attending and time management.
- Maintaining reports and ensuring all records are adequately up to date.
- Created, recorded, and updated financial budget and tracked expenses.
- Observe financial incoming and outgoing funds.
- Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
- Assist HR.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Sales Admin Executive
SCIENTEX PARK (M) SDN. BHD, RAWANG
01.2021 - 06.2022
- Liaise with purchasers, lawyers and bankers or SPA, loan documentation, approval billing and all other sales related matters
- Responsible for generating progress billing, invoices, and reminders to ensure all collections are collected promptly
- Attend and provide guidance to purchasers on end financing requirements
- Assist in sales and marketing activities
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
Admin Sales and Customer Service Cum. Marketing
ZEVE SHOES, KUALA LUMPUR
03.2019 - 12.2020
- Dynamic team player with well-developed written and verbal communication abilities
- Highly skilled in client and vendor relations and negotiations
- Responsible for helping build up business by identifying new business prospects and selling products to them
- Maintaining relationships with current clients and building and maintain relationships with new clients
- Be able to search out business leads and trending products
- Answered general questions
- Managed client records and appointments either via call or store walked in
- Presented policy and service to ensure reach to customer understanding.
Education
High School Diploma -
Kolej Teknologi Antrabangsa Cybernetics Kuala Lumpur
Kuala Lumpur, Malaysia 07.2023 - 09.2024
Skills
Effective communication and networking
Able to contribute to teamwork and independent
Critical thinker and able to be creative to complete the task
Open to receiving new knowledge, instructions, and delivering quality work performance
Management
Warehouse Management
Proficient in WIZ, IFQA, QNE, UBS, INFOTECH, SHOPIFY & etc
References
- MRS. AZREENIRA, HR and Accountant, ZEVE International Sdn. Bhd., Blok E-02-06, Starparc Point, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 53300, +6 017 506 9981
- MRS. IZATUL RADUAN, Asst. Manager Sales Admin Executive, Scientex Park (M) Sdn Bhd, Scientex Rawang Sales Gallery, Persiaran Anggun, Sungai Bakau, Rawang, Selangor, 48000, +6 011 2360 8584
- MRS. SITI AJAR, Account Executive, Raza Motors Sdn. Bhd., Lot PT 5695 Jalan Usahwan 6, Off Jalan Genting Klang, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 53300, +60 17-224 9133
- MISS IZZATI, Account Executive, Primo Luxe Sdn Bhd, 7-3 jalan 1/46a off jalan Selingsing 7, Jln Kuching, Taman Niaga Waris, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 51200, +60 19-275 4532
Career Experience
At PRIMO LUXE SDN BHD (DALLY), as an Operation Admin Executive and Customer Support since January 1, 2024, I handle various administrative tasks such as invoicing, payment, logistics, inventory, and office administration. Additionally, I assist the Operations Manager in daily operational and administrative duties, manage sales, after-sales services, returns, exchanges, refunds, and complaints, and oversee campaign shoots and Absolut Bazaar management.
During my tenure from July 1, 2022, to December 31, 2023, at RAZA MOTORS SDN BHD as an Admin & Account Assistant, I managed employee queries regarding attendance and time management, maintained reports and updated financial records, conducted safety training, and supported employee development.
While working as a Sales Admin Executive at SCIENTEX PARK (M) SDN. BHD, RAWANG, from January 1, 2021, to June 30, 2022, I liaised with purchasers, lawyers, and bankers for sales-related matters, generated progress billing, invoices, and reminders for collections, ensured smooth property handover to purchasers, and handled customer complaints and feedback professionally, leading to the implementation of an improved inventory management system.
During my tenure from March 1, 2019, to December 31, 2020, at Admin Executive & Marketing at ZEVE SHOES, KUALA LUMPUR, I identified new business prospects, maintained relationships with clients, managed client records, handled online orders, and resolved customer complaints.
Lastly, as a Sales Associate at Primavera Sdn. Bhd., Kuala Lumpur, from March 1, 2018, to January 31, 2019, I assisted customers in choosing products, maintained product shelves, provided good customer service, and monitored stock availability and daily sales targets.
Timeline
High School Diploma -
Kolej Teknologi Antrabangsa Cybernetics Kuala Lumpur
07.2023 - 09.2024
Admin & Account Assistant
RAZA MOTORS SDN BHD
07.2022 - 12.2023
Sales Admin Executive
SCIENTEX PARK (M) SDN. BHD, RAWANG
01.2021 - 06.2022
Admin Sales and Customer Service Cum. Marketing
ZEVE SHOES, KUALA LUMPUR
03.2019 - 12.2020
Operation Executive Assistant and Customer Support
PRIMO LUXE SDN BHD (DALLY)
1 2024 - 09.2024
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