Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Certification
Languages
Work Availability
Generic
Bartholomew  Pius

Bartholomew Pius

Customer Service
Johor Bahru,01

Timeline

The Fixer (Concierge)

Fraser Hospitality
07.2023 - 07.2024

Concierge

Fraser Hospitality
03.2022 - 07.2023

Associate Engineering

Kulicke & Soffa Pte Ltd
08.2021 - 03.2022

Pool Lifeguard

Atelier Aquatic Pte. Ltd
04.2021 - 08.2021

Communications Agent

Parkroyal Collection Marina Bay
05.2017 - 04.2021

Housekeeping Attendant

Parkroyal Collection Marina Bay
08.2015 - 05.2017

High School Diploma -

Yayasan Sabah College
02.2013 - 09.2015

Work History

The Fixer (Concierge)

Fraser Hospitality
07.2023 - 07.2024
  • Welcomed VIP guests and facilitated seamless check-in/check-out experiences.
  • Provided daily personalized support including transportation, attractions, and special requests.
  • Ensured cleanliness and guest comfort in common areas such as “The Den.”
  • Gathered and reported guest feedback; followed up on complaints to full resolution.
  • Promoted guest satisfaction by issuing TripAdvisor cards to delighted guests.
  • Maintained daily service log and monitored online guest reviews.

Concierge

Fraser Hospitality
03.2022 - 07.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Handled guest luggage, valet requests, and tour recommendations.
  • Coordinated restaurant bookings and local attraction visits.
  • Trained and supervised junior concierge staff for optimal guest service delivery.
  • Built rapport with VIP and celebrity guests while upholding discretion and service standards.

Associate Engineering

Kulicke & Soffa Pte Ltd
08.2021 - 03.2022
  • Conducted machinery inspections and rework; documented issues for engineering review.
  • Led small initiatives on the line and maintained daily operational reports.
  • Assisted in technical documentations and continuous process improvement.

Pool Lifeguard

Atelier Aquatic Pte. Ltd
04.2021 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Attentively monitored swimmers to identify distress.

Communications Agent

Parkroyal Collection Marina Bay
05.2017 - 04.2021
  • Answered client queries and complaints to provide strong customer service.
  • Managed high-volume calls, resolved guest concerns, and routed communications efficiently.
  • Provided technical support and trained new hires on call protocols and customer service.
  • Collaborated with vendors and departments to support hotel operations.

Housekeeping Attendant

Parkroyal Collection Marina Bay
08.2015 - 05.2017
  • Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
  • Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned guest rooms and public areas, replenished amenities, and ensured hygienic standards.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Education

High School Diploma -

Yayasan Sabah College
Kota Kinabalu
02.2013 - 09.2015

Skills

Problem-solving

Multitasking

Excellent communication

Workplace safety

Team building

Customer service

Adaptability and flexibility

Decision-making

Self motivation

Interpersonal communication

Computer proficiency

Microsoft Excel

Summary

Dedicated and guest-focused hospitality professional with 9+ years of experience in concierge services, front office operations, and VIP guest engagement. Recognized for delivering seamless, personalized experiences in luxury hospitality environments. Proficient in handling guest concerns, team supervision, and creating memorable stays through proactive service. Adept at fostering loyalty, managing high-pressure situations, and exceeding guest expectations.

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leavePaid time offTeam Building / Company Retreats4-day work week

Certification

  • Licensed Scuba Diving Open Water
  • Certified Customer Service Exellence, [Parkroyal Collection Marina Bay]

Languages

English
Intermediate (B1)
Malay
Intermediate (B1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Bartholomew PiusCustomer Service