Problem-solving
Multitasking
Excellent communication
Workplace safety
Team building
Customer service
Adaptability and flexibility
Decision-making
Self motivation
Interpersonal communication
Computer proficiency
Microsoft Excel
Dedicated and guest-focused hospitality professional with 9+ years of experience in concierge services, front office operations, and VIP guest engagement. Recognized for delivering seamless, personalized experiences in luxury hospitality environments. Proficient in handling guest concerns, team supervision, and creating memorable stays through proactive service. Adept at fostering loyalty, managing high-pressure situations, and exceeding guest expectations.